Death of the salesman Assignment Example | Topics and Well Written Essays - 500 words

Death of the salesman - Assignment Example He manifested an inability to maintain a 9-to-5 job to support his life and to meet the high expectations of Loman. On the other hand, Happy has a steady job but keeps on playing around with girls and has not gone far in business. The two brothers only came back home to visit their parents and stayed in the bedroom where they used to share as boys. Restlessness and troubled thoughts preoccupied Willy when he returned home from an aborted sales trip. His wife, Linda, noticed Willy’s difficulties and urged him to speak to his boss and request a position that would not require travelling. Willy recalled the times when he was still a young father full of vitality, had an optimistic business outlook, and dreamed of success. Likewise, he also reminisced on his brother Ben, who left for Africa to mine diamonds and became financially successful. Happy and Biff found Willy’s behavior erratic and asked their mother about things that bothered Willy. The two brothers learned that Willy has lost his salary and worked only on commission. Linda also told the brothers that Willy tried to kill himself. Learning these, Biff came to a realization that he had to change his life and find a decent job to help his parents. The next day, Willy has been upset of knowing that he has been fired from job. His neighbor Charlie offered him a job but he refused to accept it because of pride and instead, borrowed money from Charlie to pay for the bills and insurance premium. In a restaurant, Willy met his sons and end up shouting because of Biff’s constant failure and Willy’s verbalization of the loss of job. The two sons left Willy who became tormented again with fragmented thoughts. Back at home, Linda argued with her sons why they left Willy but Biff broke down with anger due to Willy’s suicide attempts. Willy reflected that to manifest love, he decided to commit suicide so that his life insurance policy would provide

Botlton Claims that Emotion Work can be Viewed as a Distinctive Form Essay

Botlton Claims that Emotion Work can be Viewed as a Distinctive Form of Skilled Work and Employees as a Multi Skilled Emotion Ma - Essay Example Emotion labour as defined by Payne is the work that involves trying to feel the appropriate feeling for a given job (2006, p.2). The emotion labour is common in the service industries. Payne states that, the workers have the obligation to carry out emotion work in the form of politeness, enthusiasm or remaining calm even when under intense pressure. This forms an integral part to achieve customer satisfaction. Payne agrees with Bolton’s argument that emotion work is a distinct highly skilled labour. Bolton’s argument is because emotion work shares some emotion features that prove its ability to be categorised as skilled labour.. Emotion labour requires that employees practice some level of discretion complexity and worker control (2004, p. 20). The complexity in emotional work comes from the explanation by Goff man that the everyday social interaction by employees in emotion work requires a person with the capability of switching through numerous feelings. Bolton states that, employees in the service field should have emotional managerial skills that will allow them to carry out their duties effectively. The workers should be able to distinguish the various emotional displays desired for a given task in their work. Bolton gives an example that the employees could utilise humour as a way of building rapport with the customer or as a means of defusing customer aggression. Emotion workers have to be able to control their interactions with customers to avoid unnecessary exchanges with their customers. In this case, the customer gets the right to display discontent and anger that are not available to the worker (2005c, p.26). Bolton further describes the emotion worker as an active and controlling force in the labour process. The emotion worker subverts the organisational feeling rules imposed to them by management. An example is the Disneyland operator who offers to be of assistance to customers by separating them into different rides despite the resi stance by customers. Bolton tries also to explain how a customer does benefit from the employees act of resistance (2004b, p. 29). An employer, despite his tight schedule, may take his time to help a customer who happens to be in dire need of help. The employee in this case violates the company’s regulation to help the customer. Emotion work, according to Bolton’s observation is indeed a skilled work in that it is through the employees’ interaction with the customer that the image of the company is portrayed and, therefore, serves as a marketing strategy. Emotion labour is a skilled labour, yet the many of emotion labour are low paying jobs with a low status. Bolton observes that the jobs need to be considered as skilled labour, and employees be provided with their rightful payment as skilled workers. The difficulty in categorising emotion labour arises because the traditional systems of certification find it hard to quantify emotional skills. Then again, the em otional skills are part of the worker this makes the skills to be easily dismissed as personal traits. Then it is argued that most of the workers involved in emotion labour are women. Philips and Taylor say that emotion work involves elements of people work and caring for others this trait is seen as an innate feminine quality (1986, p.55). They argue that women have a natural gift when it comes to handling emotional skills. Korczynski observes the scepticism that surrounds the description of emotion labour skills as real skills. Many believe